Terms and Conditions of Sale

1. Introduction
Welcome to our online store. By placing an order with us, you agree to these terms and conditions. Please read them carefully before making a purchase.

2. Company Information
Our company is registered in France and operates from Tokyo, Japan for sourcing products. For inquiries, please contact us at contact@ideacharms.com

3. Products
We offer a selection of unique Kawaii items, which are exclusively second-hand products. As we only resell used goods, we are authorized to sell them without a license. All products are described as accurately as possible on our website.

4. Pricing
Prices are displayed in US dollar and may vary depending on the market. All applicable taxes and shipping fees will be added at checkout.

5. Payment
We accept various payment methods, including credit cards and online payment platforms. Payment must be completed at the time of purchase.

6. Shipping and Delivery

• We ship worldwide. Delivery times vary based on the destination.
• You are responsible for any customs duties or taxes that may apply upon delivery.
• We will provide a tracking number once your order has been shipped.

7. Returns and Refunds
Please note that we do not accept returns on any products. All sales are final.

8. Customer Service
For any questions or concerns regarding your order, please contact our customer service team at contact@ideacharms.com

9. Governing Law
These terms and conditions are governed by the laws of France/Japan. Any disputes arising from these terms will be handled in the competent courts.

10. Amendments
We reserve the right to amend these terms and conditions at any time. Any changes will be posted on this page.

Privacy Policy

1. Introduction
We are committed to protecting your privacy and ensuring that your personal data is handled in accordance with the General Data Protection Regulation (GDPR) and other applicable data protection laws. This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website or make a purchase.

2. Data Controller
The data controller responsible for your personal data is Hostinger, based in Lithuania.

3. Personal Data We Collect
We may collect the following types of personal data:

• Identity Data: Name, username or similar identifier, date of birth, gender.
• Contact Data: Billing address, delivery address, email address, phone number.
• Transaction Data: Details about payments, purchases, and order history.
• Technical Data: IP address, browser type, time zone settings, and other technology on the devices you use to access this website.
• Profile Data: Purchases or orders made by you, your preferences, feedback, and survey responses.

4. How We Use Your Personal Data
We use your personal data for the following purposes:

• To process and fulfill your orders.
• To manage payments and prevent fraud.
• To communicate with you regarding your orders and provide customer support.
• To improve our website, products, and services.
• To comply with legal obligations.

5. Legal Basis for Processing
Under the GDPR, we rely on the following legal grounds to process your personal data:

• Contractual necessity: To perform the contract we have with you (e.g., to process your orders and deliver goods).
• Legal obligation: To comply with legal obligations (e.g., tax laws).
• Legitimate interests: For our legitimate business purposes (e.g., improving our services and preventing fraud).
• Consent: Where you have provided your explicit consent (e.g., for marketing communications).

6. Sharing Your Personal Data
We may share your personal data with the following third parties:

• Service providers involved in the delivery of your order (e.g., payment processors, delivery services).
• Legal or regulatory authorities if required by law.
• Other third parties with your explicit consent.

We ensure that all third parties we work with respect the security of your personal data and comply with data protection laws.

7. International Transfers
Since our company operates from both Japan and France, your data may be transferred outside the European Economic Area (EEA) to Japan. We ensure that appropriate safeguards are in place to protect your data in accordance with GDPR requirements.

8. Data Security
We implement appropriate security measures to prevent unauthorized access, disclosure, or loss of your personal data. All transactions are encrypted using secure server technology.

9. Data Retention
We will retain your personal data for as long as necessary to fulfill the purposes for which it was collected, including to comply with legal, tax, and accounting requirements. After this period, your data will be deleted or anonymized.

10. Your Rights
Under GDPR, you have the following rights:

• Right to access: Request a copy of the personal data we hold about you.
• Right to rectification: Request correction of any incomplete or inaccurate data.
• Right to erasure: Request deletion of your personal data when there is no valid reason for us to keep it.
• Right to restrict processing: Request a restriction on the processing of your personal data.
• Right to data portability: Request to receive your personal data in a structured, commonly used format.
• Right to object: Object to the processing of your personal data for marketing purposes.

To exercise any of these rights, please contact us at [your contact email].

11. Cookies
We use cookies to enhance your experience on our website. For more information, please refer to our Cookie Policy.

12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page.

13. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal data, please contact us at contact@ideacharms.com